Last Updated: July 2026
5th Generation Networks (Pty) Ltd (“5th Gen Networks”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. We recognize the importance of safeguarding your personal information and are committed to processing it lawfully, fairly, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”), and other applicable South African laws.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, products, services, or interact with us.
5th Generation Networks (Pty) Ltd
Physical Address:
50 Tegel Avenue, Highveld, Centurion, Gauteng, 0157
For privacy-related enquiries, please contact us on 069 509 9995 or email info@5thgennetworks.co.za
You can also reach out via the contact us form here
We may collect and process the following categories of personal information:
Full name
Identity or passport number where required
Company name
Physical and postal addresses
Email address
Telephone and mobile numbers
Installation addresses
Service package details
Customer account information
Customer support records
Service requests and communications
Banking details
Billing addresses
Payment history
Credit assessment information where applicable
IP addresses
Device information
Network usage information
Website usage data
Browser type and operating system
Cookies and similar technologies
We collect information:
Directly from you when you apply for services
When you contact our support team
Through our website forms
During installation and service provisioning
Through customer surveys and feedback
From third-party service providers where legally permitted
Through cookies and website analytics tools
We process your personal information for the following purposes:
Providing internet and connectivity services
Processing service applications and installations
Managing customer accounts
Billing and payment processing
Customer support and technical assistance
Service maintenance and network management
Fraud prevention and security monitoring
Compliance with legal and regulatory obligations
Improving our products and services
Communicating service updates, outages, and maintenance notices
Marketing our products and services where permitted by law
We process personal information where:
It is necessary to perform a contract with you
We are required to do so by law
You have provided consent
It is necessary for our legitimate business interests
It is necessary to protect your vital interests
We may share personal information with:
Network infrastructure providers
Installation and technical service partners
Payment processors and financial institutions
Professional advisors and auditors
Debt collection agencies where necessary
Government authorities and regulators where legally required
Law enforcement agencies where legally required
We do not sell personal information to third parties.
Our website may use cookies and similar technologies to:
Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience
Support website security
You may configure your browser to reject cookies, although some website functionality may be affected.
We implement reasonable technical and organizational measures to protect personal information against:
Unauthorized access
Loss or theft
Accidental destruction
Unlawful disclosure
Alteration or misuse
Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to:
Fulfil the purposes for which it was collected
Comply with legal and regulatory requirements
Resolve disputes
Enforce agreements
When information is no longer required, it will be securely deleted, destroyed, or anonymized.
You have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of personal information where permitted by law
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa
Requests may be submitted using the contact details available on our website.
We may send information regarding our products, services, promotions, and special offers.
You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided or by contacting us directly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. Users should review the privacy policies of any third-party sites they visit.
Our services are not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children without appropriate authorization.
We reserve the right to update this Privacy Policy from time to time. Updated versions will be published on our website together with the revised effective date.
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us through the contact details provided on our website.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.